ChatBot
Answers customers instantly, any time, and completes simple requests itself, so service teams spend their time on the conversations that need a person.
What it does
Always available
Answers 24 hours a day, 7 days a week, on web, app and messaging.
Common requests
Balance and transaction enquiries, branch and ATM locations, product information.
Hand-over
Passes the conversation, with its history, to a human agent when needed.
Proactive messages
Reminders and offers that reach customers on the channel they use.
Languages
Configured for the bank's customer languages.
Insights
Reports on what customers ask, to improve products and content.
Institutions that want faster service without growing the contact centre.
Works with the rest of the platform
Shares customers, products, limits and security with the other Finnect products, and connects to your core banking system.
Monitored end to end by Finnosis Pulse.
Also in the suite
See ChatBot in action
A tailored demo for your institution and channels.