Finnect suite
Social Media Banking
Customers bank inside the messaging apps they already use every day, with the same security and rules as the bank's own app.
Capabilities
What it does
01
Messaging channels
WhatsApp, Telegram, Facebook Messenger and WeChat.
02
Everyday banking
Balances, mini-statements, transfers and bill payments in a chat.
03
Secure by design
Customer registration, OTP and limits controlled by the bank.
04
Notifications
Transaction alerts and reminders on the customer's preferred app.
05
Service
Requests and complaints captured and routed to the right team.
06
One back end
Runs on the Finnect platform, so rules and limits are the same everywhere.
Who it is for
Banks reaching younger and mobile-first customers, and markets where messaging apps dominate.
PART OF THE FINNECT SUITE
Works with the rest of the platform
Shares customers, products, limits and security with the other Finnect products, and connects to your core banking system.
Monitored end to end by Finnosis Pulse.
Related
Also in the suite
See Social media banking in action
A tailored demo for your institution and channels.